Talent & performance dashboard for 36 hotel general managers

An executive analytics portal for a state-owned hospitality group: 9-box talent grid, GM-to-GM benchmarking, and a what-if coaching simulator — turning annual performance reviews into data-driven conversations.

Challenge

A state-owned hospitality group evaluated its 36 hotel general managers with scattered spreadsheets — hard to compare, easy to dispute, and nearly impossible to use for objective talent-development conversations.

Approach

I built a single executive analytics portal: the agreed assessment formula (70% KPI + 30% 360° evaluation, five pillars: Finance, Marketing, Operations, Technology, Humanity) translated into visualizations a board can read in seconds.

I designed the features to be used in discussions, not merely read as reports:

A 9-Box Talent Grid maps every GM on a performance × potential matrix.
Head-to-head benchmarking compares two GMs on a five-pillar radar.
A what-if coaching simulator: drag a KPI slider and a GM’s talent position shifts with it. Tools like this are what turn coaching sessions into concrete discussions.
Strict RBAC: each GM sees only their own data; management sees everything.

Result

The portal is live on production infrastructure with full data for 36 hotels and 1,500+ KPI scores. What used to be Excel sheets is now a single source of truth — with weights and formulas admins can adjust without touching code.